Welcome to The Four Games! We understand that you may have purchased one of our products on Amazon or eBay and have some questions. Below, we've compiled answers to common questions to help guide you through the process. If you need additional assistance, don’t hesitate to use the "Need Help?" button on our website.
1. I bought an item from The Four Games on Amazon or eBay, how do I contact you for support?
We recommend that all communication be done through Amazon or eBay, depending on where you made your purchase. However, if you prefer to contact us directly, you can use the "Need Help?" button on our website, thefourgames.com. Please include your full name (the one used during the purchase), your order number, and any relevant information so we can assist you as quickly as possible. We will respond via email as soon as possible.
2. How do I request a return or refund?
For orders placed on Amazon or eBay, we kindly ask that you follow their specific return and refund process. This ensures that your request is handled efficiently, and according to the platform's policies. If you encounter any issues with the return process, please reach out to us through the platform or use the "Need Help?" button on our website with your order details.
3. How long does it take to receive a response?
We strive to respond to all inquiries within 24-48 hours. If you’ve contacted us via the "Need Help?" button on thefourgames.com, please ensure that your email is correct and that you’ve included your order number and relevant details to avoid any delays.
4. Can I track my order from The Four Games here?
Tracking for orders placed on Amazon or eBay should be done directly through those platforms. You can find tracking information in your account under your recent purchases. If you’re unable to locate this information, you can use the "Need Help?" button on our website to request assistance, but be sure to include your order number.
5. I received the wrong item or my product arrived damaged, what should I do?
We apologize for any inconvenience! Please initiate a return or exchange request through Amazon or eBay, as these platforms have their own processes for handling such issues. If you need further assistance, feel free to contact us through our website, and we'll do our best to help.
6. What information do I need to provide when using the "Need Help?" button on the website?
To expedite your request, please provide the following:
- Your full name (used during the purchase).
- Your order number from Amazon or eBay.
- A brief description of the issue or question.
- Any other relevant information (such as tracking number, photos of damage, etc.).
This will help us process your request faster and ensure we provide the right support.
7. Can I return or exchange an item purchased on Amazon or eBay directly through The Four Games website?
No, all returns and exchanges for items purchased on Amazon or eBay should be handled through their respective platforms. This guarantees that your return is processed in accordance with their policies. We encourage you to reach out to their customer support teams for assistance.
If your question wasn’t answered here, please don’t hesitate to use the "Need Help?" button on our website. We’re here to make your shopping experience smooth and enjoyable!
Thank you for choosing The Four Games!